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Location: Remote, United States
SoundThinking is looking for a passionate experienced professional familiar with the unique nuances of law enforcement agencies to serve as a trusted partner consultant in driving value for our customers. The ideal candidate will have a high level of interpersonal communication skills and the ability to embrace cutting edge technologies that the SoundThinking SafetySmart platform offers.
Essential Duties/Responsibilities
· Cultivate and maintain strong relationships with assigned SoundThinking accounts. Requires building relationships with multiple customer staff from front line to high-ranking leaders.
· Partner with customers to develop outcome measures for use of SoundThinking products.
· Coordinate and lead Annual Account Reviews
· Educate and influence customers to adopt best practices.
· Brief city and law enforcement leadership on outcomes resulting from SafetySmart platform use for the purpose of validating business case value to support contracting.
· Partner with other entities such as ATF; Police Foundation; Urban Institute and IACP as a subject matter expert (SME) and seek opportunities in which to collaborate.
· Support sales team when requested in sales engagements by sharing prior Law Enforcement (LE) experience and in case solving strategies and best practices.
· Participate in and practice positive Net Promoter (NPS) strategies.
· Be the internal customer advocate representing their product and services requests.
· Work collaboratively across SoundThinking to represent the customer and community perspective.
· Extensive travel required.
Minimum Qualifications
· BA degree or higher in related field required.
· Extensive law enforcement or analytical experience required; leadership experience at command level preferred.
· Experience successfully collaborating with and influencing cross-functional stakeholders, political and community leaders.
· Excellent verbal, written communication and presentation skills.
· Must be team oriented, resourceful, with critical thinking, troubleshooting and problem-solving skills.
SoundThinking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SoundThinking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
SoundThinking expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SoundThinking’s employees to perform their job duties may result in discipline up to and including discharge. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact SoundThinking at +1.510.794.3183 or careers@soundthinking.com for assistance.
The above salary range is based on a good faith estimate made at the time of publication and may be modified in the future. The pay offered to a candidate may vary within this range depending on factors such as education, experience, and geographic location.
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