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Who is Taco Bell?
Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world:Yum! Brands.
Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.
We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.
At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.
About the Job:
At Taco Bell, we're on a mission to deliver an unforgettable experience to our customers through our Delivery, Loyalty, and eCommerce platforms. As a beloved global brand, we strive to provide exceptional service and top-notch technical innovation in everything we do.
We are thrilled to be searching for four top talents to support each of our platforms – Delivery, Loyalty, and eCommerce – as Production Experience Analysts. In this pivotal role, you will play a crucial part in shaping and enhancing our E-commerce platform to ensure outstanding experiences for our valued customers and dedicated providers.
Working closely with internal stakeholders and third-party platforms, you will ensure outstanding experiences for our valued customers and dedicated providers while driving technical innovation. You will continuously optimize our services by leveraging state-of-the-art tools and implementing observability practices. You will report to the Manager of Production Engineering, collaborating with our dynamic and innovative team.
The Day-to-Day:
- Conduct comprehensive validation tests on mobile and web-based applications, providing valuable feedback to drive continuous improvement.
- Develop deep expertise in Delivery, Loyalty, or eCommerce applications and initiatives, functionality, and implementation. Collaborate with internal stakeholders and third-party platforms to ensure exceptional customer and provider experiences throughout the process.
- Embrace and learn the fundamental principles of modern technologies in managing complex systems for optimal reliability and performance.
- Drive technical innovation within the Delivery, Loyalty, or eCommerce platform, leveraging cutting-edge tools and practices to enhance performance and efficiency. Stay current with industry trends and advancements, identifying opportunities to improve our delivery services and implement best practices.
- Embrace a culture of observability, utilizing best practices to continuously monitor and optimize our platforms while staying ahead of the curve in technical advancements.
- Demonstrate a solid commitment to Agile methodology practices, fostering collaboration, adaptability, and continuous improvement.
- Ability to commit to our 24/7 on-call rotation, actively ensuring the uninterrupted operation of our systems and promptly responding to any incidents or challenges.
Is This You?
- Bachelor’s degree in computer science, Engineering, Math, Science, or other related fields of study; OR any combination of relevant equivalent experience, education, and training.
- Proven experience in incident response, analysis, and troubleshooting using observability and monitoring solutions.
- Exposure to and/or some knowledge of scripting languages like JavaScript, TypeScript, and Python, with the ability to read and understand code.
- Commitment to rotational 24/7 on-call.
- Familiarity of Selenium and Appium, specifically in automating mobile and web order testing, particularly with BrowserStack or other mobile device web testing platforms.
- Experience with SQL and the ability to generate reports in Excel.
- Knowledge of Linux operating systems and networking fundamentals.
- Self-directed and independent thinker with a strong sense of ownership and accountability. Excellent problem-solving skills and the ability to handle production issues under pressure. Strong communication and collaboration skills to work effectively with cross-functional teams. Proven track record of eagerness for growth opportunities and adaptability to remote work arrangements.
Work-Hard, Play-Hard:
- Hybrid work schedule and year-round flex day Friday
- Onsite childcare through Bright Horizons
- Onsite dining center and game room (yes, there is a Taco Bell inside the building)
- Onsite dry cleaning, laundry services, carwash,
- Onsite gym with fitness classes and personal trainer sessions
- Up to 4 weeks of vacation per year plus holidays and time off for volunteering
- Tuition reimbursement and education benefits
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
- Discounts, free food, swag and… honestly, too many good benefits to name
Salary Range: $74,100 to $105,600 annually + bonus eligibility + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!
Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.
Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
US Job Seekers/Employees -Click hereto view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.
Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.
