Customer Service Representative
Location: Miami, Florida 33137
Company: TVG Products, LLC
Compensation: Based on experience
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Company Overview
TVG Products, LLC is managed by The Verleur Group, LLC (TVG). TVG is a boutique venture capital firm engaged in the hands-on incubation of startups. We are a mature team of field-hardened executives who love the art of turning abstractions into reality.
TVG Products, LLC is a young innovative company who is disrupting the Fast moving consumer goods market by offering excellence in customer services, game changing products and financial stability.
We build teams, buildings, factories, products and brands, but most importantly Profits, for a small family of like-minded investors. We have a proven track record of enterprise excellence, having executed ventures from inception through profitability and strategic exit.
The 305 family of companies are located in Michigan to include:
305 Farms™ is the largest state-of-the-art indoor cannabis grow in Michigan. Our 40 acre Campus includes over 350,000 square feet of state-of-the-art cannabis cultivation and processing operations.
This site is approved for 40 Class C cultivation Licenses and 2 Processing Licenses (Rec & Med). When all phases of construction are completed, the campus will include over 350,000 usable square feet of cultivation, drying, trimming, processing and supporting operation.
305 Brands, DBA Workers Cannabis™ is a curated union of cannabis brands, representing only the best quality cannabis products available across the state of Michigan. To carry the Workers Cannabis™ Seal, a brand must demonstrate excellence, not only in the quality of their products, but more importantly, in the quality of their practices. Uncompromised quality, backed by fair wages, practices and prices.
305 Security is a fully armed security firm with an emphasis on cannabis related issues, and 305 Properties, a large property company featuring multiple commercial and industrial properties throughout Michigan.
Summary of duties and responsibilities:
This position is responsible for the accurate and timely submission of purchase orders, providing order confirmations and invoice copies for multiple customers and coordinating shipment details and paperwork. It entails managing emails including orders, questions, and requests. This person will also develop and maintain positive relationships and interactions with customers, internal staff, and management.
Primary duties and responsibilities:
● Receive live orders from broker partners and customers, make and communicate any necessary corrections. Process orders in a timely manner. Arrange logistics and proper paperwork to ensure order delivery. Track and communicate order delivery to customer and broker partners.
● Ability to manage and respond to a variety of emails. Provide customer and broker partners an outstanding experience by professionally responding to their communications effectively in a timely manner.
● Effectively communicate to customers of any order delays, shortages, or other issues. Ability to solve problems, finding the best solution for the customer and company.
● Order processing system maintenance to include but not limited to:
- Process and enter new customer information.
- Customer changes as needed.
- Customer price changes
- Inventory and Item Management
● Consistently meet or exceed company expectations for productivity and accuracy levels.
● Maintain an excellent attendance and punctuality record.
● Must be available to back up team members and keep a positive, supportive attitude towards the Company, job, customers, and co-workers.
● Additional responsibilities as assigned.
Knowledge/Skills:
● Computer proficient with a strong knowledge of MS Office Applications
● High degree of organization and ability to manage multiple, competing priorities simultaneously.
● Professional – competent, credible, and knowledgeable
● Works well in a team environment.
Education/Training:
● Work experience in customer service, administrative or office support
● Experience in CPG industry a plus
● Experience with Microsoft Dynamics a plus
● High school diploma or equivalent
Benefits
We are proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K) program, LTD/STD options, company sponsored life insurance and AD&D.
We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses.
We are an Equal Opportunity Employer and all applicants will be considered without attention to race, ethnicity, religion, sex, sexual orientation, age, gender expression or identity, national origin, veteran, disability status, veteran status, or any other protected category by law.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Work from home
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
