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REQUIRED SKILLS AND QUALIFICATIONS
Education: (Preferred)
- High School or Equivalent
Experience: (Required)
- One year of experience operating a multi-line telephone or switchboard system
- Bilingual – Good organizational skills
Licensure/Certification:
- None
PRINCIPLE ACCOUNTABILITIES. We acknowledge that all employees should have goals and objectives that support the Mission of St. John’s and that each should be accountable for personal, team and organizational goals.
Duties and Responsibilities: Personal, Team, and Organizational
- Direct incoming calls to department heads.
- Provides general information on services provided to patients.
- Takes messages for all employees in a timely manner.
- Uses a six-line phone operation to maintain call flows and efficiency.
- Highly organized and has attention to detail with important information.
- Has advanced phone techniques for patient service.
- Make patient appointments and reminder appointments for dental patients.
- May schedule appointments for patients and specialty care.
- May perform receptionist and/or routine clerical duties such as filling out forms, answering telephones, or filing.
- Handles other duties as requested by the Dental staff or Clinic Manager.
- Calms down nervous and frustrated patients when upset.
- Handles duties as assigned by staff.
- Knows the organizational culture, department structure, and environment.
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