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SUMMARY
The Records Clerk position will support the daily administration of USDA Rural Development Voucher Program (RDVP) activities, including answering and tracking incoming calls and emails.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following:
Provides customer service support regarding voucher processing status via email and phone.
Answers phone calls, voicemail, status calls and emails.
Maintains call and email logs and records.
Answers calls to the RDVP 1-800 line during core business hours. Calls after hours or on weekends or holidays will be returned on the next regular business day. Creates and maintains a detailed call log on incoming calls to include date, time, caller name, problem and resolution.
Investigates and follows up on Unauthorized Assistance cases.
Performs other RDVP duties assigned by Team Lead Supervisor.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions as the best of own ability.
CNI CORE COMPETENCIES
Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis / discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.
COMPLIANCE
Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.
EDUCATION / EXPERIENCE
Bachelor's degree and a minimum of three (3) years’ relevant experience, or equivalent combination of education / experience.
CERTIFICATES, LICENSES, REGISTRATION
Must be able to obtain government security clearance.
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Possesses knowledge of the Debt Collection Improvement Act of 1996 transaction processing.
Knowledge of RD Voucher Program.
Excellent verbal and written communications skills.
Excellent customer service skills with ability to represent company in a positive and competent manner.
Solid organization skills relevant to carrying out day-to-day responsibilities with ability to manage multiple priorities.
Extremely detail-oriented with ability to quickly grasp business needs and issues.
Ability to work both independently and in a team environment toward the successful achievement of goals.
Excellent computer skills with advanced proficiency in Microsoft Office programs ( i.e., Excel, Access, Word and Outlook).
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
LANGUAGE SKILLS
Ability to read, analyze, and interpret technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel. Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds, and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
